Frequently Asked Questions

About shipments

Yes. They are free.

The published price is what you pay to the door of your home. There are no additional shipping costs or taxes.

* We clarify that there are certain addresses in Mexico where no parcel delivery to your door. In these cases, the package is sent by the "Occurrence" service and the customer has to go to the parcel service.

It all depends on which part of Mexico you are. Typical delivery time is 24-72 hours.

In any case, our executives will confirm it for your specific location.

We use the most popular packages in Mexico, but they are chosen according to the destination.

Normally we work with Paquexpress, Fedex and Estafeta.

About products

Our goal is to make sure that you are satisfied with your purchase, but if you are not, you have 30 calendar days to make the return (as long as you have not damaged the product).

Just contact us and we will assist you in the process.

Yes. We offer the service of personalization of covers, connections, materials, etc. In various product lines.

Contact us to give you more information.

Free market

The price offered is the same if you buy through the portal, but it is lower if you contact a sales agent either by Whatsapp or by phone.

That agent will promptly answer all your questions more quickly and will follow up on all your purchases from start to finish.

MercadoLibre does not allow buyers to share the seller's data, which is why when the purchase is made through MercadoLibre, the process is slower and more impersonal.

In addition, if your purchase is greater than MXN$3,000, we can improve the published price.

It is safer with us since you can go to our physical store and talk to a person instead of a bot.

We have been in the market for more than 40 years (see our history here )

In addition to the fact that the payment processor is the same as in Mercado Libre (Mercado Pago).

Payment and billing methods

We offer multiple payment methods.

To pay in cash you can do it at: 7-Eleven, OXXO, BBVA Bancomer, Citibanamex, Santander, Farmacias del Ahorro, Chedraui, Casa Ley and Telecomm.

You can pay by credit or debit card, electronic transfer or PayPal.

Yes. The published prices include a VAT of 16%.

Yes, of course. Once you make your purchase and wish to invoice it, contact us and we will send it to your email.

refund policies

Depending on your payment method, Instrutek will refund your funds from 7 to 10 business days, once the return of the product to our facilities has been confirmed.

How can I be a distributor?

The distribution policies vary with respect to the entity where you are and the line of business. Please send us an email to informing the product line that interests you and one of our executives will contact you.

01 800 000 55 77

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