Frequently Asked Questions

About shipments

Yes. they are free

The published price is what you pay to the door of your home. There are no additional shipping costs or taxes.

*We clarify that there are certain addresses in Mexico where no parcel delivery to you door. in these cases, the package is sent by the "Occurrence" service and the customer has to go the parcel service.

It all depends on which part of Mexico you are. Typical delivery time is 24-72 hours.

In any case, our executives will confirm it for you specific location.

We use the most popular packages in Mexico, but they are chosen according to the destination.

Normally we work with Paquetexpress, Fedex and Estafeta.

About products

Our goal is no make sure that you are satisfied with you purchase, but if you are not, you have 30 calendar days to make the return (as long as you have not damaged the product).

Just contact us and we will assist you in the process.

Yes, we offer the service of personalization of covers, connections, materials, etc. In various product lines.

Contact us to give you more information.

Free Market

The price offered is the same if you buy in through the portal, but it is lower if you contact a sales agent either by whatsapp or by phone-

That agent will promptly answer all you questions more quickly and will follow up on all your purchase is made through MERCADOLIBRE, the process is slower and more impersonal.

In addition, if you purchase is greater thar MXN $3,000, we can improve the published price.

It is safer with us since you can go to our physical store and talk to a person instead of a bot.

We have been in the market for more than 40 years (see our history here)

In addition to the fact that the payment processor in the same as in MERCADOLIBRE ( Mercado Pago) .

Payment and biling methods

We offer multiple payment methods.

To pay in cash, you can do it at: 7-eleven, OXXO, BBVA Bancomer, Citi Banamex, Santander, Farmacias del Ahorro, Chedraui, Casa ley and telecomm.

Yes The published prices include a VAT of 16%

Yes, of course. Once you make purchase and wish to invoice it, contact us and we will send it to yout email.

Refund Policies

Depending on your payment method, Instrutek will refund your funds from 7 to 10 business days, once the return the return of the product to our facilities has been confirmed.

How can i be a distributor?

The distribution policies vary with respect to the entity where you are the line business. Please send us an email to informing the product line that interests you and one of our executives will contact you.

800 000 55 77

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