About orders shipping

Yes, they are free.

.The published price is what you pay to the door of your home. There are no additional shipping charges or taxes.

* We clarify that there are certain addresses in Mexico where no parcel delivers to your door. In those cases the package is sent to the parcel office and you have to pick up the package there.

It all depends on where you are in Mexico. Typical delivery time is 24 to 72 hours.

Either way, our sales executives will confirm it for your specific location

We use UPS and Fedex as our main shipping companies.

About products

Our goal is to make sure you are satisfied with your purchase, but if not, you have 30 calendar days to return it (as long as you have not damaged the product).

Just get in touch with us and we will assist you in the process.

Yes. We offer the service of customization of dials, connections, materials, etc. In various product lines.

Contact us for more information.

Mercado Libre

The price offered is the same if you buy through the portal, but it is lower if you contact a sales agent either by WhatsApp or by phone.

That agent will promptly answer all your questions and will track all your purchases from start to finish.

MercadoLibre does not allow the sharing of seller data to buyers, that is why when the purchase is made through MercadoLibre, the process is slower and impersonal.

In addition, if your purchase is greater than MXN $ 3,000 if we can improve the published price.

It's safer with us since you can go to our physical store and talk to a person instead of a bot.

We have been in the market for more than 40 years (see our history here )

In addition to the fact that the payment processor is the same as in Mercado Libre (Mercado Pago) .

Payment and billing methods

We offer multiple payment methods.

To pay in cash you can do so at: 7-Eleven, OXXO, BBVA Bancomer, Citibanamex, Santander, Farmacias del Ahorro, Chedraui, Casa Ley and Telecomm.

You can pay by credit or debit card, electronic transfer or PayPal.

Yes. The published prices include a VAT of 16%.

Yes, of course. Once you make your purchase and want to invoice it, contact us and we will send it to your email.

Refund policies

Depending on your payment method, Instrutek will refund your funds in 7 to 10 business days, once the return of the product to our facilities has been confirmed.

How can I be a distributor?

Distribution policies vary with respect to the entity where you are located and the line of your business. Please send us an email to ventas@instrutek.com.mx informing you of the product line that interests you and one of our sales executives will contact you.

+52 33 3618 0998

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